P087 Complaints Handling: A Step-By-Step Approach to Resolving a Dental Complaint

About This Course

In collaboration with the College of General Dentistry, this recorded webinar explores the best way to handle a complant by providing a step-by-step approach with real examples of patient complaints.

Covering a number of scenarios including verbal and written complaints, you will gain an insight in to how complaints can be effectively handled to facilitate early resolution.

Aims

This course aims to provide learners with knowledge and understanding of the best way to handle a complant by providing a step-by-step approach with real examples of patient complaints.

Objectives

• To highlight key stages of the complaint handling process by discussing worked examples.
• Understand how early intervention can help to avoid unnecessary escalation of a complaint.
• The differing requirements for responding to verbal and written complaints.
• The importance of self-care when in receipt of a complaint.

Learning Outcomes

On completion of this recorded webinar you will understand the best way to handle a complant using a step-by-step approach.

GDC Development Outcomes